Terms of service

TERMS OF SERVICE

OVERVIEW

This online store is operated under the Dovea brand. These Terms of Service apply to your use of this website and to purchases made through the store. By using the website or placing an order, you agree to these Terms.

PRODUCTS

Dovea sells digital tools, spreadsheets, templates, guides, and related materials. Product descriptions explain the main features, compatibility, and included files. Please review this information before purchasing.

Digital products are supplied electronically. No physical product will be shipped.

ORDERS AND PAYMENT

Prices are displayed in the currency shown at checkout. Any applicable taxes will be displayed or included as required. An order becomes binding when payment has been accepted and an order confirmation has been issued.

We may cancel or refund an order if there is an obvious pricing error, suspected fraud, unauthorized payment, or a technical issue preventing fulfilment.

DIGITAL DELIVERY

After successful payment, download access is normally provided through the order confirmation page, email, or another stated delivery method. The customer is responsible for providing a valid email address and maintaining access to it.

If you do not receive access, please check your spam folder and then contact us through our Contact page.

LICENCE AND PERMITTED USE

Unless a product page states otherwise, each purchase grants one customer a limited, non-exclusive, non-transferable licence for personal use or internal use in their own business.

You may customize the files for your own use. You may not resell, redistribute, share, sublicense, publish, copy for third parties, or make the original files or modified versions available for download.

INTELLECTUAL PROPERTY

All products, website content, branding, designs, text, graphics, and files remain the intellectual property of Dovea or the relevant rights holder. Purchasing a product does not transfer ownership of intellectual property rights.

REFUNDS AND WITHDRAWAL

Refunds, cancellations, and statutory withdrawal rights are governed by our Refund Policy. Nothing in these Terms limits mandatory consumer rights.

CUSTOMER RESPONSIBILITIES

You are responsible for checking the stated software and file-format requirements before purchasing, keeping backup copies of downloaded files, and using the products lawfully.

SPREADSHEET AND BUSINESS DISCLAIMER

Dovea products are practical planning and calculation tools. Results depend on the information entered by the user. We do not guarantee any particular income, profit, savings, tax outcome, or business result.

The products do not constitute legal, tax, accounting, investment, or other regulated professional advice. You remain responsible for checking calculations and obtaining professional advice where appropriate.

CONFORMITY AND TECHNICAL ISSUES

We aim to ensure that digital products match their descriptions and function as stated. If a product is defective, inaccessible, corrupted, or materially different from its description, contact us. We will seek to correct the issue or provide another remedy required by applicable law.

THIRD-PARTY SERVICES

Some products may be used with third-party services such as Microsoft Excel or Google Sheets. Those services are governed by their own terms. Dovea is not responsible for changes, outages, or restrictions imposed by third-party providers.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Dovea is not liable for indirect or consequential losses arising from the use of a product. Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

CHANGES TO THESE TERMS

We may update these Terms when our services, products, or legal obligations change. The Terms in effect when an order is placed will apply to that purchase unless applicable law requires otherwise.

GOVERNING LAW

These Terms are governed by the laws of Finland. If you are a consumer, this choice does not remove any mandatory rights granted to you by the laws of your country of residence.

CONTACT

Questions about these Terms or an order can be submitted through the Contact page of this store.